Custom Cakes BNE Contact

Contact Us

We’d love to hear from you! Whether you have questions about our cakes and cupcakes, need help placing an order, or want to check delivery availability, our team is here to assist.

Business Hours

Order & Delivery Information

  • Place your cake or cupcake orders online with ease.
  • We deliver to selected areas across Brisbane, Redlands & Logan. Use our postcode checker at checkout to confirm delivery availability.
  • Orders can be placed up to 45 days in advance.

Frequently Asked Questions

Before reaching out, check our FAQ'S on this page for common inquiries regarding flavors, sizes, delivery, and custom orders.

Get in touch

STOP!!! PLEASE READ BEFORE SENDING AN EMAIL

  • We only offer cakes & cupcakes that can be purchased directly off the website, we don't quote on custom orders.
  • If you are looking for large corporate order over $600 please contact us to set you up with a discount code

Please read FAQ'S below before sending an email.

We are an online store only and do NOT take phone enquiries

FAQs

  • If delivery option is selected, make sure someone is available to receive delivery as products are perishable. Our in house driver will leave in a safe place if no answer and text through proof of delivery. Custom Cakes BNE takes no responsibility for product if they have been left outside.
  • We are an online store and only accept orders via the website
  • All cake & cupcakes orders require min 1 full working days notice, cut-off 10am for next day delivery Tue to Friday only
  • We no longer accept custom order enquiries, we only offer products available for purchase directly off the website, product questions are ok
  • Delivery is a flat rate of $10 Minimum spend of $50 for delivery option
  • Pick up is from Redland Bay 4165 your conformation email will give you details
  • All our cakes are a choice of vanilla or chocolate moist sponge cake with vanilla buttercream finish
  • Gluten free / dairy free option may contain traces of gluten and dairy. We don't recommend for people with severe intolerances. Please note Gluten Free / Dairy Free option does contain eggs and soy.
  • No, all products contain eggs
  • Some of our product contain nuts, due to this we have to advise that all products MAY contain traces of nuts. We don't advise consumption of our products for people with sever allergies.
  • We currently don't offer vegan or halal options
  • Large Corporate orders over $600 please contact us to set you up with a personalized discount code at hello@customcakesbne.com.au

Contact us

  • We only offer cakes & cupcakes that can be purchased directly off the website, we don't quote on custom orders.

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